Are Yaktrax Good for Hiking?

• Processing size exchanges through the manufacturer can take up to two weeks. The Yaktrax people stand behind their products and are very cooperative and easy to deal with. But like most major companies the manufacturer requires that you return the wrong size pair before processing the replacement. Once received, they'll enter an order to have a replacement pair sent out via UPS Ground. The entire process using the manufacturer can take up to 2 weeks to get a pair or Yaktrax back to you which can seem like a lifetime if you're struggling to cope with icy conditions and avoid injuries.
• I will pay the freight for sending you replacement or different size Yaktrax. But I ask that you pay the freight for the returned product. Having customers pay for the return freight is the same practice used by the manufacturer. Some online dealers will pay the freight for the returned product. But you'll soon realize that those dealers most often charge significantly more for the product in the first place to cover the cost. In my mind, it is unfair to ask every customer to pay a premium for every item sold to cover the cost of return freight because if you follow the guidelines on the sizing charts and use the product as it is intended to be used returns are very infrequent and affect very few people.

You Won't Find a Better, Safer Place to Buy Ice Cleats!

Ice Cleats and Shoe Attachment Volume Discounts

Your discounts are

• automatically calculated when you add ice cleats or shoe traction devices to your cart;
• calculated based upon the total number of pairs of ice cleats and other shoe traction devices you order; and
• not calculated on accessories like Ankle Straps or Replacement Spikes. 

Here's how the Volume Discount shows in your cart. This example shows a 10% discount. Your actual discount will depend upon my current discount policy and the quantity purchased.

What Free Ice Cleats Size Exchanges Means

No store works harder than we do to get ice cleats sizing right on the first try. If you measure your footwear as I advise you to do in my Sizing Tips, Size Exchanges are rare. However, when Size Exchanges are necessary

• We do not charge you additional freight to send out the correct size(s).
• The customer is responsible for the freight to return the incorrect size(s).
• Lastly, we immediately send out the correct size(s) so you're protected as soon as possible. 

This policy is consistent with and exceeds competing stores Free Exchanges policies. If you have questions, please call me at 610-670-2549.

The last thing I want is for you to be disappointed in your purchase or feel that I mislead you or treated you unfairly. So, in the unlikely event you're not totally satisfied with your ice cleats or shoe traction devices purchased from me, I'll refund your money and pay for the return freight. Call me at 610-670-2549.

My satisfaction guarantee is unconditional. However, I'll ask you why you're not satisfied because I want to know if

• there's a problem with a product I'm selling; and if
• I can improve the description and presentation to avoid future misunderstandings and problems.